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DELIVERY

We deliver your orders within 24-48 hours throughout France!

Once your order has been carefully prepared by our teams, it is entrusted to one of our carriers for delivery to your home or a pick-up point.

DELIVERY TIMES

HOME DELIVERY OR PICK-UP POINT DELIVERY

In order to provide you with complete satisfaction, our distribution system relies on:

  • A team of specialists who carefully prepare your orders
  • An efficient logistics system
  • And over 500 products in stock in our warehouse in Garidech

We offer 24-48 hour delivery throughout France for all orders placed before 2:00 PM, subject to working days and transportation contingencies.

We deliver worldwide! Feel free to contact us at 05.61.74.89.00 or send us an email at contact@franceventilation.com.

IN-STORE PICKUP

You can also pick up your order directly at our store. Our shop is located in Garidech, Haute-Garonne.

Pick-ups are available without an appointment from Monday to Friday, between 9:00 AM and 12:30 PM, and from 2:30 PM to 6:15 PM.

Our address: 275 rue de l’Ormière, 31380 GARIDECH

SHIPPING FEES

FREE SHIPPING ON ORDERS OVER 350€!

At France Ventilation, enjoy free delivery on orders over 350€ for mainland France only.

HOW ARE THE DELIVERY COSTS DETERMINED?

The delivery costs are determined based on a pricing grid that takes into account the weight and size of the package, as well as the destination and chosen carrier.

Carrier pricing grid

ORDER TRACKING

To track your package, simply go to your customer account and click on the “My Order Tracking” tab.

Additionally, you will also receive updates from our carrier when the package is at their logistics platform.

For any further information, feel free to contact us by phone at 05.61.74.89.00 or by email at contact@franceventilation.com.

Questions ?

How to track my package?
  1. Your order is validated
  2. You will receive an automatic confirmation email
  3. In this mail, there is the tracking number with a link
  4. By clicking on the link, you can track the progress of your order at any time.
What should I do if my package is damaged upon delivery?
  • If your package is damaged upon receipt, open it in the presence of the carrier and note the observed anomalies on the driver’s delivery receipt.
  • If your package is severely damaged, refuse it and contact us at 05.61.74.89.00. Our representatives will explain the further steps to follow.
How to return my package?

If your product is under warranty, please call us at 05.61.74.89.00 so that we can arrange the return procedure at our expense.

If your product is not under warranty and you wish to return it to us, the return shipping will be at your expense. You can either request an exchange or a refund.